Services
What is Zendesk? – Zendesk Services
Are you looking for Zendesk Services? What is Zendesk and what does it do? It is a premier cloud-based customer service app. It is designed with one purpose in mind: to improve communication between the company and its customers.
This software is perfect for both large and small businesses and works effectively whether you have five or 500 customer support agents. It offers several great features that help improve customer service, increase productivity, and increase customer satisfaction rates.
Audox Services for Zendesk
Our services for Zendesk consist of:
- Implementation
- Training
- Support
What can Zendesk be used for?
Ticket Management
One of Zendesk’s best features is its ability to create, handle, and track customer service tickets from a variety of sources, including phones, mobile devices, the web, email, and social media. This allows your customers to communicate with your company in the way that is most convenient for them. Once support tickets are established, your agents can easily grab the next available one and get to work.
Zendesk keeps a record of all communications for each individual ticket. It also allows agents to attach notes to any ticket. This makes it simple for multiple agents to work on a single ticket, if necessary, or for senior management to review any support issues. In addition to Zendesk’s ticketing system, it allows agents to handle more than one ticket at a time to improve efficiency.
Self-service online support
Many online customers prefer to use self-service support whenever possible. That’s why the Zendesk Help Desk app is so important. It allows you to create an online Help Center that includes valuable information such as answers to frequently asked questions, and knowledge-based information such as user guides, community forums, search tools, and related articles.
Analytical reports
Zendesk also has a superior analytics tracking system that provides instant data in real-time. Businesses can track individual customer support tickets or get more general analytics data. They can also track individual customer service agents or entire departments. This analytics data is extremely valuable in detecting poor agent performance and identifying the best ones. Even more important, it can help companies track customer satisfaction rates and improve overall customer service and efficiency.
Integration with many platforms.
In our overview, we can’t overlook another great feature of Zendesk: its ability to integrate with numerous applications, such as Magento, Salesforce, Slack, and more. They cover everything from better data consolidation to automatic ticket reminders and new phone and chat integrations. These technologies allow companies to customize their Help Desk to meet specific business needs, which will create more efficient and valuable customer engagements that can boost both sales and productivity.
Zendesk Services with Audox
At Audox we are experts in implementation, support, training, and other Zendesk Services for small, medium, and large companies. Thanks to our extensive experience of more than a decade in the area of technology and engineering.
Our team of specialists is ready to help you solve your problems and respond to your needs.