Zendesk Support

Zendesk is the ultimate sales and customer service tool. It will help your users get assistance and information whenever needed, the ability to set up a great sales funnel to boost your business’ earnings, and have a main dashboard for your customers’ global data. Zendesk currently offers a variety of services and can be used in several languages. Let Audox help you set up your Zendesk software with top Zendesk support.

What is Zendesk?

Zendesk is a help desk tool that provides the following options:

Zendesk Support Suite: offers customer service and customer support by email, social media, voice, and mobile phone.
Zendesk Sell: a sales force software to help boost your sales department with added customization, unlimited pipelines, and sequences.
Zendesk Sunshine: a CRM platform that collects your customer’s data to give you a complete picture of your users and build the best customer experience.

Zendesk will help you improve your funnel, adapting it to your customers’ needs and interests to boost your sales. It also creates a 360° experience for your users to communicate across any channel.

Improve your customers’ experience with Zendesk Support

Zendesk is quite popular amongst small and big companies. It is a user-friendly customer service solution (for both your employees and customers) that scales with your business.

Meet your customers wherever they are

One of Zendesk’s key aspects is the variety of channels for customer service. Zendesk allows the use of social media (Facebook, Instagram, Twitter, WhatsApp, etc), Chat, Phone, and others. This makes it possible for your customers to pick whatever suits them best. These conversations will stay connected to your Zendesk Dashboard; so you can retain the data and keep track of all that’s happening in real time.

Help your customers find the answers they need with a help center

Some customers might be more independent or your team might not be available 24/7. That’s where a help center is needed. In a help center, customers can find the answers they need by themselves without the need to contact your customer support team.

AI and bots

Using the AI and bots solution offered by Zendesk can help you solve part of the customer traffic and support users to get the answers they need instantly.

At Audox, we can help you set up all 3 key tools of your Zendesk software; Zendesk Sell, Zendesk Support Suite, and Zendesk Sunshine. Audox provides Zendesk support throughout all of its features and has over 15 years of experience with automation, integrations, and SaaS technology. Contact us.